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As the individual booking a zipline tour or purchasing activity passes, it is your responsibility to understand and follow our payment and cancellation policies, as well as pass this information along to the other members of your party. If you have any questions regarding our policies, please take the time to discuss them with us prior to booking. As once a booking has been made, you have agreed to our terms and conditions on behalf of yourself and the rest of your party.


Full payment is due at the time of booking to secure a zipline tour or activity pass.

Zipline tours can be reserved in-person, over the phone, or online. Activity passes can be purchased in-person or online. We accept cash, debit, Visa, Mastercard, American Express, Treeosix gift cards and Treeosix experience vouchers as valid forms of payment.

All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and may be changed if the promotion you redeemed becomes invalid due to changes to your reservation prior to departure. Prices quoted do not include GST unless otherwise stated. When paying online with gift cards or experience vouchers, our reservation specialists will need to manually accept payment on the back end of the reservation system before we can confirm your booking. Once they have done so, they may contact you for a valid credit card to process should your method of payment not contain enough value to cover the full cost of your reservation (this also applies to bookings made over the phone).

Additionally, our tours depart at predetermined times so please arrive at least 15 minutes prior to your departure. We will do our best to accommodate you should you miss your departure time but it is ultimately your responsibility to be on time for the tour that you booked.


Zipline tour spots and activity passes are non-refundable once purchased. 

IMPORTANT: Changes to your existing tour times must be requested 24 hours prior to your departure.

In the event you need to cancel your tour, we will make every effort to reschedule your existing tour time for a different date/time within the current season (subject to availability). If we are unable to find a suitable date/time that works, we will issue a store credit to the primary booking contact for the original value that was paid. This store credit can be used towards anything at our site and must be redeemed prior to the end of the Labour Day Weekend of the current operating season or it will expire.

IMPORTANT: Treeosix reserves the right to refuse service or to issue store credit at anytime, for reasons including but not limited to:

  • Inability to complete the activities once they have commenced.
  • Cancellation or change requests made after your departure date and time has passed (NO SHOWS)
  • Inappropriate personal conduct or verbal abuse directed at our crew or other passengers.


Our zipline guides are prepared to depart for the course RAIN OR SHINE.

If you do not want to go zip lining in the rain, it is your responsibility to contact us 24 hours prior to your departure time and request a change to your reservation in accordance with our cancellation policy.


If you feel that the forecasted weather in the area may prevent you from completing the tour as scheduled, it is your responsibility to contact us and request a change to your reservation 24 hours prior to your departure. All change requests are subject to our standard cancellation policy.

Otherwise, proceed to arrive for your tour as normal (15 minutes prior to your departure time). We will wait until your scheduled departure time to make a decision as to whether your tour will depart on time, be delayed, or be cancelled entirely due to weather conditions.

1) In the event that Treeosix decides the tour must be cancelled due to extreme weather conditions in the area, we will:

  • Work with you to change the date/time of your tour departure OR (if that is not possible),
  • Issue a full refund. (Please note: this will be returned to you via the original payment method. This may take up to 7 days to process depending on the payment type).

2) In the event that your tour proceeds as scheduled and the weather changes drastically during the activity, resulting in a mid-course evacuation initiated by Treeosix, we will:

  • Get everyone to safety and resume the tour once the extreme weather has passed OR if that is not possible,
  • Issue the primary booking contact a store credit for $50 per participant which can be redeemed towards anything at our site; no expiry date.


Our experience vouchers have no cash value and are non-refundable. They do not have blackout dates unless otherwise specified. They cannot be redeemed in conjunction with any other promotional offers.

Experience Vouchers Expire On Labour Day

Experience Vouchers must be redeemed for an adventure that takes place prior to the end of the Labour Day weekend each year. Once that date passes, any outstanding vouchers will be converted to an electronic gift card that will have no expiry date. The value of the electronic gift card will be equal to the amount you originally paid for the vouchers at the time of purchase and will be issued automatically to the primary booking contact.

Cancelling a Ziptour Booked with an Experience Voucher

Once an activity has been booked using an experience voucher as payment, that voucher is considered “redeemed”. If you need to cancel a booking made with an experience voucher, you will receive store credit for the original amount paid for that voucher. The store credit issued in this case has no expiry date.

Additional Experience Voucher Details

** If you possess an experience voucher that contains the word “PROMO” anywhere on the receipt or ticket and is accompanied by an expiry date, this means that your particular experience voucher was donated by Treeosix Adventure Parks to an event or other initiative. Should this be the case, the voucher will expire on the expiry date indicated, contrary to our standard cancellation policy.

** Experience vouchers must be redeemed at the location from which they were purchased. However, if you purchased a voucher for the Cypress Hills location and would like to redeem it at our Elk Ridge location instead (or vice versa); just send us an email with your transaction number and we can make that change for you prior to you making a booking.


All participants must arrive at our BaseCamp at least 15 minutes prior to their scheduled activity. The purpose of this is to allow time to read, understand, and sign our waiver. All individuals under 18 years of age MUST have their waiver signed by a parent or legal guardian prior to participating in any of our activities. Our waivers must be completed electronically (with the exception of school groups).

We highly recommend filling out your waivers in advance of arrival via the link you receive in your booking confirmation to ensure your check-in process is as seamless as possible.


Treeosix Adventure Parks and its employee’s reserve the right to determine availability, refuse service, cancel tours, vary itineraries, amend fares, change days of operation, and make changes to our cancellation policy at anytime.

If you have any questions regarding our policies, please take the time to discuss them with us prior to booking. As once a booking has been made, you have agreed to our terms and conditions on behalf of yourself and the rest of the individuals in your party.

Effective date: May 25, 2018

Treeosix | Elk Ridge ("us", "we", or "our") operates this website (the "Service") and related services.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.


Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


Cookies are small pieces of data stored on a User's device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.


The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Payment information
  • Personal health information
  • Travel related information
  • Any other personal information we may request in order to provide the service to you
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Prior to sharing any personal information with us, you will be asked for consent to process your personal data for limited and proportionate use in compliance with:

  • REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and that I understand that I have the right to withdraw my consent by emailing us.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Rezgo uses the collected data for various purposes:

  • To faciliate the purchase of our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

You understand that by removing consent to process your personal information, our ability to provide you with service may be impeded.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, is maintained on computers located in the United States where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Rezgo
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

We can update your Personal Data upon your request.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


We provide a paid service as such we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

We may collect personally identifiable information for individuals under the age of 13 as part of the transaction process. In relation to the offer of services directly to a child, the processing of the personal data of a child shall be lawful where the child is at least 16 years old. Where the child is below the age of 16 years, such processing shall be lawful only if and to the extent that consent is given or authorised by the holder of parental responsibility over the child. Member States may provide by law for a lower age for those purposes provided that such lower age is not below 13 years. We shall make reasonable efforts to verify in such cases that consent is given or authorised by the holder of parental responsibility over the child, taking into consideration available technology.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
By email:
By phone number: 306-663-1221

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